Goodaye all. I did three trips to Melbourne week before last and on the third leg home decided to try Vicroads again. I got frustrated by the changes to their phone service and previously told them so, but had no further feedback nor did anything get fixed, so must admit, I gave up for a while.
But I rang and said I had a list of five things and the lady was accepting and interested. We got through the list and she said, “Is there anything else?” and I said yes, but I don’t have a reference point or kilometre marker, so will have to ring back when I can confirm. She did ring me back as she could not find Cemetery Road, I was still way south of there and I explained where and she said, found it, all good and she would pass all issues on.
Within an hour, I had a call back from one of the road managers. One issue they knew about, one they did not, two were previous complaints that nothing had been done about and we discussed those and one was out of his jurisdiction, but he would pass it on. I had his number on the phone and asked could I call him with other issues. He requested I continue to call the 131170 number and we discussed the menu issue and both he and the original lady said they had not listened to it and would.
The road manager did say they struggle to get the funding for some things and I explained that I rang with good intent, knowing they had a big network and that few of them understood our issues and hoped that my complaint, would not only see bits fixed or at least improved, but that my calling as a road user and raising these issues would possibly then help them get the funding. If no one complains, they will hopefully fix what they know about or see as a problem, but if we don’t tell them about the rough bridge abutments northbound at Glenrowan or the undulations southbound before Cemetery Road or all the other bits, how likely are they to fix them?
Now the cynical of you will say they won’t fix any of it anyway and yes, the southbound section near the inspection pads north of Kalkallo took me years to get fixed and are now failing again, but you must at least give me a B plus for trying and not giving up easily. We shall see what gets fixed, but many others have been over the years. We also discussed the wire rope and the problems it has caused in being run end to end on the Hume and I am still waiting for Vicroads to mark the overlap bays with green reflectors, but I shall never give up on that one.
Tomorrow I head off on my longest ever work trip. I might even try and make a story of it. I must go now to hook up my trailers for a trip to Norseman in WA and will pick up a third there for Port Hedland. It will be a big trip. Till next time, Safe Travelling, Rod Hannifey.